CUSTOMER SERVICE
GUARANTEE
If our product when used as per our instructions fails to perform as expected
or described for any reason other than abuse, contact us and we will replace it or
refund your money.
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CONTACTING US
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CUSTOMER SERVICE HOURS
9:00 a.m. - 5:30 p.m. (Pacific Standard Time) Monday - Friday.
Speak directly to our knowledgeable customer service representatives, never
a machine.
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WAYS TO ORDER
- Use this web site.
- By faxing or mailing us the order form in our catalog. Here is a printable version of the form. orderform.pdf
- By faxing or mailing us your purchase order.
- By telephone.
Please fax or call us with your creditcard information. PLEASE NEVER EMAIL YOUR CREDITCARD INFOMATION SINCE EMAIL IS NOT SECURED.
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SHIPPING OPTIONS
Within the Continental United States: We ship using United
Parcel Service (UPS) for packages going to both residential addresses and
commercial addresses. Items that are too large or heavy to ship UPS Ground
are shipped by freight.
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Outside the Continental United States, including Alaska and Hawaii:
Due to the large size variations that exist with our products, our web
site is not able to accurately calculate shipping charges to overseas locations.
We ship products by USPS for most of these cases, we will E-mail you with shipping
charges for your approval, prior to shipment.
Note: all duties and tariffs will be the responsibility of the customer
and are not included in the shipping costs.
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PAYMENT OPTIONS
We accept Mastercard, Visa, American Express, Discover/Novus, money wire, checks
and purchase orders. Please note: All purchase orders will be verified
prior to shipment.
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RETURN POLICY
To return merchandise, please contact us for instructions. If you have
an invoice number or packing list available, we will be able to serve you
even faster.
On most returns, you will have a choice of receiving new equipment,
receiving a credit to your account, or receiving a refund.
For damaged or defective equipment, we will issue a call tag, if possible,
to have the equipment returned to us.
Please note: for certain items, usually large items, there may be a
restocking fee of up to 20%, plus shipping costs to return the product.
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CREDIT POLICY
Purchase orders are accepted from public schools, YMCA's, YWCA's, Federal,
State and Local governments and PTOs and PTAs. All others, please
include check, Mastercard, Visa, American Express or Discover information
with your order.
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